Terms & Conditions

Terms & Conditions for online purchases
Thank-you for visiting Valley Garden Supplies. We want your shopping experience to be an enjoyable and positive one. Therefore we have prepared the following for your information and all content should be read prior to any online purchases.

Operating Entity
This web site is owned and operated by VGS Valley Garden Supplies Pty Ltd as Valley Garden Supplies ACN 604 052 388.  VGS Valley Garden Supplies is a registered company in the state of Victoria, Australia. As an Australian commercial entity, we are registered for GST (Goods and Services Tax) and operate under ABN 84 604 052 388.

Access to and use of this website and all contents is subject to the following Terms and Conditions. By accessing and using this site you accept and adhere to them. If you do not accept the Terms of Use, please do not use this site.

Pricing and Availability of Products and/or Services
All pricing on this website is displayed in Australian Dollars (AUD) and is inclusive of 10% Goods and Services Tax (GST) unless otherwise stated.
We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, Valley Garden Supplies shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices.

All products and services are subject to availability and we give no guarantee in this regard. We endeavour to have information on our website accurate at all times.  However, you acknowledge and accept that the website information is subject to change at any time and may not necessarily be up to date at the time of your visit. All products comply with relevant Australian Standards and applicable laws.
If we are unable to supply a product as described a full refund will be offered.

Dispatch of Goods
Generally goods will be dispatched within 24 hours of the order being received (excluding weekends). Changes to this will depend on the product ordered and whether the item is in stock. We will generally contact you to discuss delivery times.

Method of dispatch will be governed by the type of product ordered. For some large items we only offer "in store pickup" as the delivery option. Valley Garden Supplies are unable to freight any items that have been order from interstate customers. Pick is available for all products during our operating hours.

Cancellation of Orders / Refunds
Orders may only be cancelled if goods have not already been dispatched.  If goods have been dispatched but not yet delivered (in the case of truck deliveries), a refund less cost of the delivery fee will be considered.  If goods have been posted then no immediate online refund can be processed.  If goods are returned to us in original condition within 7 days a refund (less postage) will be considered.

Refunds are processed via same method as original payment (ie payments made by credit card will be refunded via credit card). Refunds do not apply to Garden Supplies products sold by the metre (ie mulch, soils, pebbles etc).  No refunds will be given without a receipt.

Intellectual Property and Copyright
All material appearing within this web site is protected by copyright and other intellectual property laws within Australia. Protected material includes but is not limited to graphic and text content, design principals, emails, and all forms of files hosted on this domain. You agree not to publicly display, broadcast, publish, sell, reproduce, link to, or circulate in any other manner the material on this site without the express written consent of Valley Garden Supplies.

Your use of our site acknowledges Valley Garden Supplies ownership of all intellectual property and copyright of all content within this domain.

Website Availability
The Valley Garden Supplies web site is hosted in Australia and we are committed to improving this site on a continual basis,  However we do not warrant that the site will be continuously available at all times and it is expected that at times unforeseeable interruptions to this service may occur. Such activities are potentially outside our control.

Use of the website
This website is to be used for online purchasing of Valley Garden Supplies products. You agree not to attempt to change, add to, remove, modify, deface, redirect, hack, decompile, block access to, cause unnecessary bandwidth loads or otherwise interfere with this website, the domain, associated email, or any material, images or content display on this website.

Any such activity will be deemed an attack on the site, and logs will be handed to Australian Law Enforcement agencies for investigation and prosecution to the fullest extent permissible by law.

Limits of Liability
In no event shall Valley Garden Supplies or its partners, employees or clients be liable for any damages whatsoever, whether direct, indirect or otherwise arising out of or in connection with the use or performance of the website except where such instance cannot be excluded, or where Valley Garden Supplies is required to accept by law.

Should Valley Garden Supplies become liable for any such condition or warranty, liability shall be limited at its option to substitution/re-supply of products or refund of any moneys expressly given to Valley Garden Supplies for the part of sale (pro-rata) affected by such dispute.

You indemnify Valley Garden Supplies, its clients, affiliates, employees, advertisers, agents, and third party product or service providers from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage, including legal fees, incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms and conditions.

Governing Law
These Terms and Conditions are governed by and construed in accordance with the State of Victoria, Australia. In the event that a dispute arises from these Terms of Use, you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia. If any part of these Terms of Use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.

Web site content and product information
All product photos are for reference only and any accessories shown are for display purposes unless otherwise stated.
Accessories are not included unless specified in the product description text.

Some photos may show two or more items to allow you to see the product from different angles. Products are all sold individually unless otherwise stated in the product description.

Products may vary slightly to the pictures shown. Natural products such as stones will always have colour variances. From time to time manufacturers may alter a product specifications, colour or dimensions. In the event of a slight variation, we will ship a product which may differ slightly to the sample shown. In the event of a major variation we will contact you for approval before shipping the goods.

If we ship an item different to the sample shown you are entitled by law to return the item for a full refund including the cost of postage or delivery.

Faulty Goods
If you think there is a fault with an item that you have received, please contact us immediately for a replacement or refund.

Privacy Statement
We respect your privacy.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a product purchase we need your postal /delivery address, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. This can be done in writing via email to info@valleygarden.com.au.

Your Account and Registration
You are responsible for your password, account access and for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use and your trade account may be restricted.
All goods remain the property of Valley Garden Supplies until payment has been received in full.

Payment Security
On checkout we use 2048 bit SSL encryption.  For Credit Card & Debit Card processing we also use SecurePay as the payment gateway.  Payment via Credit Card & Debit Cards is our preferred option, however direct deposit to our bank account is also available (BSB 013 915 Account number 3956-17696). Funds must be cleared before items are dispatched and this may take several days.

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